Book a cabin as part of a wedding I was attending. For the price of the cabin I expected a lot more. The furniture was old and dated. The couch felt like you were going to be swallowed up and very uncomfortable . The bed was cheap and the linens were old and worn. The cabin felt like it was cleaned just enough to make it presentable . The overall resort looked old and shabby. The restaurant at the main building was worthless. The service was awful and the waiter looked like he just woke up from a party the night before and didn't take a shower. The breakfast buffet was cold and not that good. I do not recommend staying here. I would of found a different hotel if I had to attend a wedding here again.
Took my daughter there to go horseback riding. The guides weren't necessarily rude, but they acted as if they didn't want to be bothered and we weren't really worth their time. Once in a blue moon my daughter and I spend time together like this, and they kind of ruined it for us. Nothing like my daughter having the memory of the time dad took her horseback riding and Double J employees were kind of A-holes. The memories.
I love the big suites and the water park better than great Wolf Lodge. I did have an issue with the deposit on locker key. The key needed to be returned by 9pm. We went to our room at 6pm and decided not to go back to the water park until the next morning. JJ refused to refund my deposit of $40 for the keys because they needed to be returned the previous night by 9pm. I cancelled my return planned for Jan. 13, 2017 because of their refusal to work with me on the locker keys.
I use to love staying a weekend here with my family and enjoy all the activities. But for the last few years, it seems to be going down hill with customer service. It's always been expensive but at least staff was friendly and respectful. Recently I helped my friend with a wedding she had there. Piece of advice, if you plan an event there, and they say Julie is your event planner, REFUSE! She was horrible. No communication. She did not return calls or emails. During the wedding she was rude and never informed us of anything. When dinner was about to be served we had to ask her repeatedly about it. The food was "ok". But for that price I would have expected much better quality and way better service. They didn't have some of the liquor that was on the bar list so they had to go to the store and get it, and 2 hours later, we had the alcohol for the dollar dance....after half the reception guests had already left. They messed up the cabins for everyone. I Booked a cabin with a king bed and got a queen. The bride booked one style family cabin and they gave her the other style causing her daughter and son in law to have to sleep in bunk beds. Absolute nightmare start to finish. My advice, just don't trust there event planner and do it yourself if you decide to have your event there.
The staff was friendly and helpful. The food was a bit lackluster, but hearty. We loved the ice cream shop and general store. The life guards in the water park were friendly and very helpful. We found everyone to be extremely friendly. Our room a.c. was dismantled (as in pieces) and our icemaker was also broken. It was in the middle of the summer, so we were miserable. The front desk staff was very sweet. Although they were unable to have it repaired, they sent us up a large bag of ice. They also offered to move us. Since it was the middle of the night, we declined, moving just wasn't practical. We were very disappointed about how hot it was, although the room was great otherwise. It was huge, had a full kitchen and many other cool perks. Although we were disappointed about the state of the room a.c., especially considering the rates they charge, we found everyone to be very nice. I would still recommend this place , as long as you don't mind the hefty price and inspect your room carefully upon checking in. After a full day and evening of activities, when you're tired and the repair staff are gone is not the time to get unpleasant surprises. All, in all, this is a fun and unique getaway. We felt the friendly, genuinely nice staff made what would have been a disastrous stay, great. We left with great memories and can laugh about the room issues instead of feeling angry. We do wish we could have afforded to stay longer. We also plan to go back. I had heard negative things, but have to say that I was impressed at how friendly and nice EVERYONE working there was, even in the midst of a problem. There are also so many cool activities and places to explore. I would recommend a week long stay if you can afford it. I just don't think you have enough time to see and do everything in less time. If you can only afford one night, add the water park passes and spend your time there! We felt there was something for everyone in the water area. Lounges, huge indoor/outdoor hot tub, swimming areas, toddler area, tube rides, food area and even lockers. The life guards were friendly and helpful while still being professional and concerned with safety. This really is a fun, friendly and unique vacation with something for everyone!
Double Jj Resort is a US Amusement Park based in Rothbury, Michigan. Double Jj Resort is located at 5900 S Water Rd, Rothbury, MI 49452, USA.
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